Terms of Service

You must be at least 18 years old and legally capable of entering into binding agreements to use the Service.

If you use the Service on behalf of a company or organization, you represent and warrant that you have authority to bind that entity to these Terms.

VenesaCRM is a cloud-based business management and CRM platform designed to assist businesses with customer management, sales operations, financial tracking, project workflows, analytics, communications, automation, and related business functions.

Features may include integrations with third-party platforms and services, including but not limited to:

• Financial providers
• Accounting systems
• Banking data providers
• Payment processors
• Calendar providers
• Communication platforms
• AI and automation services

We may modify, enhance, remove, or discontinue features at any time.

To use certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep login credentials secure and confidential
• Notify us immediately of unauthorized access or security breaches

You are solely responsible for all activities occurring under your account.

Certain features of the Service may require payment through subscription plans or additional paid services. By purchasing a subscription, you agree that:

• Fees are billed in advance
• Subscription fees are non-refundable unless required by law
• We may modify pricing with reasonable notice
• Failure to pay may result in suspension or termination of access

You authorize Venesa Ai LLC and its payment providers to charge your selected payment method for all applicable fees and taxes.

You retain full ownership of all data, records, files, customer information, financial information, and other content uploaded or submitted to the Service ("User Data").

Venesa Ai LLC does not claim ownership over your User Data.

You grant Venesa Ai LLC a limited, non-exclusive license to host, process, transmit, store, backup, and display User Data solely for the purpose of operating, securing, improving, and providing the Service.

Venesa Ai LLC implements commercially reasonable administrative, technical, and organizational safeguards designed to protect User Data from unauthorized access, disclosure, alteration, or destruction. These measures may include:

• Encrypted data transmission
• Access controls
• Authentication protections
• Secure cloud infrastructure
• Internal monitoring and logging

However, no system is completely secure, and we cannot guarantee absolute security. You acknowledge and accept the inherent risks of transmitting and storing data electronically.

Your use of the Service is also governed by our VenesaCRM Privacy Policy. Venesa Ai LLC does not sell personal data or customer business data. We process data solely for purposes including:

• Providing the Service
• Maintaining platform functionality
• Security and fraud prevention
• Customer support
• Product improvement
• Legal compliance

Where applicable, Venesa Ai LLC may process data on behalf of customers acting as data controllers.

The Service may allow connections to third-party services, applications, APIs, and financial providers. By enabling integrations, you authorize Venesa Ai LLC to access and process relevant data from those providers on your behalf. This may include:

• Account information
• Transaction records
• Business financial data
• Calendar and communication data
• Operational records

Venesa Ai LLC does not own or control third-party services and is not responsible for their availability, security practices, accuracy, downtime, or data handling policies. Use of third-party services is subject to their own terms and privacy policies.

Certain features may utilize artificial intelligence, automation systems, or machine-learning technologies.

AI-generated outputs may contain inaccuracies and should not be considered legal, financial, accounting, tax, medical, or professional advice. You remain solely responsible for reviewing and validating all automated outputs before relying on them.

Venesa Ai LLC may use anonymized and aggregated system usage data to improve platform functionality and AI performance.

You agree not to:

• Violate any applicable laws or regulations
• Access data without authorization
• Attempt to disrupt or interfere with the Service
• Upload malicious code or harmful content
• Reverse engineer or copy the platform
• Use the Service for spam, fraud, abuse, or illegal activity
• Circumvent security protections
• Use automated systems to scrape or overload the platform

We reserve the right to suspend or terminate accounts violating these Terms.

VenesaCRM and all related software, branding, designs, interfaces, workflows, content, and technology are owned exclusively by Venesa Ai LLC and protected by intellectual property laws. These Terms do not grant you ownership of the Service or any Venesa Ai LLC intellectual property.

You may not copy, modify, resell, distribute, license, reverse engineer, or reproduce any portion of the Service without prior written consent.

Each party agrees to protect confidential information disclosed through the Service using reasonable care. Confidential information includes:

• Business operations
• Financial information
• Customer records
• Technical systems
• Internal processes
• Non-public data

This obligation survives termination of the agreement.

Venesa Ai LLC strives to maintain reliable availability but does not guarantee uninterrupted or error-free operation. We may modify features, release updates, perform maintenance, suspend systems temporarily, or discontinue parts of the Service without liability.

We may suspend or terminate access immediately if:

• You violate these Terms
• Payment obligations are not met
• Your use creates security or legal risks
• Fraudulent or abusive activity is detected

You may terminate your account at any time. Upon termination:

• Access rights immediately end
• Integrations may be disconnected
• Stored credentials and access tokens may be deleted
• Certain records may be retained for legal, compliance, security, or backup purposes

The Service is provided "as is" and "as available." To the maximum extent permitted by law, Venesa Ai LLC disclaims all warranties, express or implied, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Data accuracy
• System availability

We do not guarantee that the Service will be uninterrupted, secure, or error-free.

To the maximum extent permitted by law, Venesa Ai LLC shall not be liable for:

• Indirect damages
• Incidental damages
• Lost profits
• Lost data
• Business interruption
• Consequential damages

Venesa Ai LLC's total liability for any claim shall not exceed the amount paid by you to VenesaCRM during the twelve (12) months preceding the event giving rise to the claim.

You agree to defend, indemnify, and hold harmless Venesa Ai LLC, its affiliates, employees, contractors, and partners from any claims, damages, liabilities, costs, or expenses arising from:

• Your use of the Service
• Your User Data
• Violation of these Terms
• Violation of applicable laws
• Infringement of third-party rights

You are responsible for ensuring your use of the Service complies with all applicable laws, regulations, tax obligations, privacy requirements, and industry rules in your jurisdiction.

These Terms shall be governed by and construed under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts located in Delaware, unless otherwise required by applicable law.

We may update these Terms periodically. If material changes are made, we may provide notice through the platform, website, or email. Continued use of the Service after updates become effective constitutes acceptance of the revised Terms.

For legal, support, or compliance inquiries: