Privacy Policy
Last Updated: May 20, 2026
VenesaCRM ("VenesaCRM," "Service," "Platform") is operated by Venesa Ai LLC ("Venesa Ai LLC," "Company," "we," "our," or "us").
This Privacy Policy explains how Venesa Ai LLC collects, uses, stores, protects, processes, and discloses information when you access or use the VenesaCRM platform, mobile application, website, APIs, integrations, and related services.
By accessing or using VenesaCRM, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information necessary to provide, secure, improve, and operate the Service.
A. Information You Provide
You may provide information including:
- Full name
- Email address
- Phone number
- Company information
- User account credentials
- Customer records
- Project information
- Notes and communications
- Sales and operational data
- Files, images, and documents uploaded to the platform
- Information submitted through forms, integrations, or support requests
B. Automatically Collected Information
When you use the Service, we may automatically collect:
- Device type
- Browser type
- Operating system
- IP address
- App version
- Usage activity
- Pages and features accessed
- Diagnostic logs
- Crash reports
- Performance metrics
- Session information
C. Integration Data
If you connect third-party services, we may access and process information made available by those providers based on your permissions. This may include:
- Financial account data
- Transaction records
- Calendar information
- Communication metadata
- CRM synchronization data
- Accounting system records
2. How We Use Information
Venesa Ai LLC uses collected information to:
- Provide and operate the Service
- Authenticate users and secure accounts
- Process and display business data
- Enable integrations and automations
- Improve platform performance and reliability
- Develop new features and functionality
- Provide customer support
- Prevent fraud, abuse, and unauthorized activity
- Maintain system security
- Comply with legal obligations
- Analyze aggregated platform usage trends
We do not sell personal data, customer records, or business information.
3. Legal Basis for Processing
Where applicable under data protection laws, we process information based on:
- Your consent
- Performance of contractual obligations
- Legitimate business interests
- Compliance with legal obligations
- Protection of security and fraud prevention interests
4. Data Sharing and Disclosure
Venesa Ai LLC does not sell or rent user data. We may share information only in the following circumstances:
A. Service Providers
We may share information with trusted third-party vendors that help operate the Service, including:
- Cloud hosting providers
- Analytics providers
- Error and crash monitoring services
- Customer support tools
- Infrastructure and security vendors
- Payment processors
- Communication service providers
These providers are contractually obligated to protect information and use it only for authorized purposes.
B. Legal Compliance
We may disclose information if required to:
- Comply with laws or legal processes
- Respond to lawful government requests
- Enforce agreements
- Protect rights, property, or safety
- Detect or prevent fraud or security threats
C. Business Transfers
If Venesa Ai LLC undergoes a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction.
5. Data Ownership
You retain ownership of all customer data, company data, files, and records uploaded to VenesaCRM ("User Data").
Venesa Ai LLC does not claim ownership over your User Data.
We process User Data solely for purposes related to operating, maintaining, improving, securing, and providing the Service.
6. Data Security
Venesa Ai LLC implements commercially reasonable technical, administrative, and organizational safeguards designed to protect data against unauthorized access, disclosure, misuse, alteration, or destruction. Security measures may include:
- HTTPS encrypted communications
- Secure cloud infrastructure
- Encryption technologies
- Access controls and authentication
- Internal monitoring and logging
- Infrastructure security practices
- Backup and recovery systems
Despite these safeguards, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
7. Data Retention
We retain information only for as long as necessary to:
- Provide the Service
- Maintain legitimate business operations
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
- Maintain backups and security systems
You may request account deletion at any time. Certain information may be retained where legally required or reasonably necessary for compliance, fraud prevention, dispute resolution, or security purposes.
8. Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
- Access your information
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to certain processing activities
- Withdraw consent where applicable
- Request export of your data
Requests may be submitted using the contact information below. We may verify identity before fulfilling requests.
9. International Data Transfers
Your information may be processed and stored in countries where Venesa Ai LLC or its service providers operate. By using the Service, you consent to such transfers, storage, and processing. We take reasonable measures to ensure transferred data receives appropriate protection.
10. Third-Party Services
The Service may contain links or integrations with third-party services and platforms. Venesa Ai LLC is not responsible for the privacy, security, or data practices of third-party services. Your use of third-party services is governed by their respective policies and terms.
11. AI and Automated Features
Certain features may utilize artificial intelligence, machine learning, or automation technologies. These systems may process User Data to:
- Generate insights
- Automate workflows
- Improve system functionality
- Enhance user experience
AI-generated outputs may not always be accurate or complete. Users remain responsible for reviewing and validating automated outputs before relying on them.
Venesa Ai LLC may use anonymized and aggregated usage data to improve AI systems and platform performance.
12. Children's Privacy
VenesaCRM is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without proper consent, we will take reasonable steps to delete it.
13. Cookies and Tracking Technologies
VenesaCRM may use cookies, local storage, analytics tools, and similar technologies to:
- Maintain sessions
- Improve functionality
- Analyze usage
- Remember preferences
- Enhance security and performance
You may manage certain browser cookie settings directly through your device or browser preferences.
14. California Privacy Rights
If applicable, California residents may have rights under the California Consumer Privacy Act (CCPA) and related laws, including rights to:
- Know what information is collected
- Request deletion
- Access collected information
- Non-discrimination for exercising privacy rights
Venesa Ai LLC does not sell personal information as defined under the CCPA.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically. If material changes are made, we may notify users through the Service, website, or email. Continued use of the Service after updates become effective constitutes acceptance of the revised Privacy Policy.
16. Contact Information
For privacy, legal, or data-related inquiries: